- Language: English
- Duration: 25 minutes
In 2005, the Government of Ontario passed the Accessibility for Ontarians with Disabilities Act, also known as the AODA. Its goal is to make Ontario accessible by 2025, by creating and enforcing accessibility standards. Under AODA, the Accessibility Standards for Customer Service came into force in Ontario in 2008. The standard is aimed at making customer service operations accessible to people with disabilities and applies to all organizations that provide goods or services, either to the public or to other businesses, and have one or more employees in Ontario.
1 in 7 Ontarians have a disability (visible or non-visible) and that number is expected to rise by 2036. Everyone benefits from accessibility – it makes good business sense and allows people of all abilities to participate fully in everyday life.
Training Solution
This orientation has been developed to address the training obligation under the Accessibility Standards for Customer Service and is designed to provide an awareness of the AODA and the standard.
Course Overview
After completing this orientation participants should have an understanding of:
- Why accessibility is important
- The existence and purpose of accessibility standards
- Types of disabilities
- Existing barriers to accessibility
- How to provide accessible customer service to people with disabilities.
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About Industrial Safety Trainers
We at Industrial Safety Trainers believe that we can make a difference. We provide training and consulting services that will change the way workers look at safety in the workplace. We offer a very unique way of training; a discussion based method of learning. Our training team is a highly skilled group of certified professionals with a wealth of industry experience and work related background but most importantly, they are passionate about safety training. Our support staff strives to understand our client realities and through collaboration and purposeful listening ensures facilitation of each specific training or consulting request. Each team member works tirelessly to make the registration process for training courses easy and enjoyable.
We operate offices out of Barrie and Ottawa. Industrial Safety Trainers is becoming one of the largest training providers in Canada. Training can take place at a variety of different training venues such as our state of the art mobile training center called the Safety Bus, our conference centers located at either our head office in Barrie or our new training centre in Ottawa, along with other locations that we feel are appropriate for training courses to be delivered.
“We believe the goal of making a workplace safe should not be a burden to the employer, it should be easy and affordable. We strive to ensure that our clients are educated about the applicable provincial and federal safety laws and how they should be applied.”