Cancellation Policy

  • Any changes or cancellations with 3 or less working days’ notice, excluding weekends, prior to each scheduled course date or consulting appointment, will incur the full amount of the price. No credits or refunds will be issued.
  • Substitution of participants is allowed at any time up to the course start date.
  • IST reserves the right to cancel any program due to insufficient enrollment, inclement weather or other causes.
  • Invoicing will be processed per the authorized agreement and based on the confirmed number of participants OR the actual number of participants, whichever is greater.


* You must obtain a Cancellation Number from one of our Customer Service Representatives, before your attendance is considered cancelled.