Customer Service Standard Orientation

This course is offered anywhere in Ontario
  • Language: English
  • Duration: 25 minutes

In 2005, the Government of Ontario passed the Accessibility for Ontarians with Disabilities Act, also known as the AODA. Its goal is to make Ontario accessible by 2025, by creating and enforcing accessibility standards. Under AODA, the Accessibility Standards for Customer Service came into force in Ontario in 2008. The standard is aimed at making customer service operations accessible to people with disabilities and applies to all organizations that provide goods or services, either to the public or to other businesses, and have one or more employees in Ontario.

1 in 7 Ontarians have a disability (visible or non-visible) and that number is expected to rise by 2036. Everyone benefits from accessibility – it makes good business sense and allows people of all abilities to participate fully in everyday life.

Training Solution

This orientation has been developed to address the training obligation under the Accessibility Standards for Customer Service and is designed to provide an awareness of the AODA and the standard.

Course Overview

After completing this orientation participants should have an understanding of:

  • Why accessibility is important
  • The existence and purpose of accessibility standards
  • Types of disabilities
  • Existing barriers to accessibility
  • How to provide accessible customer service to people with disabilities.